by Donald1962
Explorer

How is it possible for all my data to be used up in 24hours..can you check it fo

How is it possible for all my data to be used up in 24hours. Can you check it for me

2 REPLIES 2
by Grand Master
Grand Master

Re: How is it possible for all my data to be used up in 24hours..can you check i

Hi, 

 

Have you just started a new contract? 

 

Have you checked your data usage on your phone data app? 

 

What tariff are you on and are you PAYG or pay monthly? 

 

There is no specific account access on these forums so you will need to call CS on 150 for more specific information on your account. 

 

Thanks 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: How is it possible for all my data to be used up in 24hours..can you check i

This is just a user discussion forum. We can have no access to your a/c & its usage. For that you will need to call EE.

 

Check that your device is set up to:

  1. Restrict background processes.
  2. Only do software updates over WiFi.

Somewhere under Mobile Data it should show you which apps are using how much data. So you should be able to check what's eating your data.

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