09-02-2018 04:34 PM
I've spoken to customer services to enquire about the 4g antenna and router but they had no info on the antenna. Any idea how I find out more info?
09-02-2018 04:39 PM - edited 09-02-2018 04:57 PM
09-02-2018 06:39 PM
I've ordered a router, the only question I've got is how do I determine whether they antenna would give any benefit?
09-02-2018 07:08 PM
We will run a series of diagnostics with you to ensure the antenna is fit for purpose and will improve the speed and consistency of the 4GEE Home Router.
The engineer will verify the improvements and speeds with you before the installation takes place. If for any reason you do not want to progress with the installation, we will refund you £90 of the £100 installation fee (a £10 non-refundable charge is taken).
If you are unhappy with the installation for any reason we will de-install the antenna and make good free of charge.
If you have purchased the antenna within 14 days of signing up to an 18 month 4GEE Home contract, the returns period is increased by a further 14 days from the day of installation.
If you are not happy with the increase in performance we will refund the installation and allow you to cancel your contract outside of the 14 day returns policy.
If you are happy with this please get in contact with our dedicated antenna team on 0800 079 0131.
Hope this helps,
10-02-2018 09:10 AM
Please can you send me information on how to order the kit. Hoping it helps as I'm getting under 1Mbps over copper and it's a nightmare Thanks