by ChrisSimpson Contributor
Contributor

How do I order the external 4g antenna that's been released today?

I've spoken to customer services to enquire about the 4g antenna and router but they had no info on the antenna.  Any idea how I find out more info?

9 REPLIES 9
by
EE Employee

Re: How do I order the external 4g antenna that's been released today?

Hi @ChrisSimpson and welcome to the community.

 

We have do have a dedicated antenna specialist team who will be dealing with this.

 

Is there anything I can assist with before I pass their contact number over.

 

Many thanks,

 

Lee

by rd1000 Established Contributor
Established Contributor

Re: How do I order the external 4g antenna that's been released today?

Will it be released  for self installation  at all?

by
EE Employee

Re: How do I order the external 4g antenna that's been released today?

Hi @rd1000

 

The Antenna is not available for self-install as the installation does require special tools and training.

 

Many thanks,

 

Lee

by ChrisSimpson Contributor
Contributor

Re: How do I order the external 4g antenna that's been released today?

 Hi Lee

 

I've ordered a router, the only question I've got is how do I determine whether they antenna would give any benefit? 

 

Chris

by
EE Employee

Re: How do I order the external 4g antenna that's been released today?

Hi @ChrisSimpson

 

We will run a series of diagnostics with you to ensure the antenna is fit for purpose and will improve the speed and consistency of the 4GEE Home Router.

 

 The engineer will verify the improvements and speeds with you before the installation takes place. If for any reason you do not want to progress with the installation, we will refund you £90 of the £100 installation fee (a £10 non-refundable charge is taken).

 

If you are unhappy with the installation for any reason we will de-install the antenna and make good free of charge.

 

If you have purchased the antenna within 14 days of signing up to an 18 month 4GEE Home contract, the returns period is increased by a further 14 days from the day of installation.

 

If you are not happy with the increase in performance we will refund the installation and allow you to cancel your contract outside of the 14 day returns policy.

 

If you are happy with this please get in contact with our dedicated antenna team on 0800 079 0131.

 

Hope this helps,

 

Lee

 

 

by Ginabrad
Explorer

Re: How do I order the external 4g antenna that's been released today?

Please can you send me information on how to order the kit. Hoping it helps as I'm getting under 1Mbps over copper and it's a nightmare Thanks 

by
EE Community Support Team

Re: How do I order the external 4g antenna that's been released today?

Hi @Ginabrad,

 

Welcome to the EE Community. Smiley Happy

 

Please call 0800 079 0131 for more information or to place an order.

 

Thanks

 

James

by Caseybarry
Explorer

Re: How do I order the external 4g antenna that's been released today?

Hi James, when will information about this device appear on the EE website? Thanks.

by
EE Community Support Team

Re: How do I order the external 4g antenna that's been released today?

Hi @Caseybarry,

 

Welcome to the EE Community.

 

Is there anything in particular you need to know?

 

You can see an overview of the product on the 4GEE Router shop page.

 

Thanks

 

James

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