15-09-2019 07:06 PM
I recently bought a pay as you go sim card in london. While it was working there, I'm now in Poland and my phone can't even con ect to a network. Calls, data, everything. Dissconected. Ive turned on location and roaming settings, what else can I do?
15-09-2019 07:23 PM
EE Sims are designed for the UK network. Did you activate the SIM when in the UK?
If you did activate it, when was the last time you made a chargeable call or text?
16-09-2019 08:43 AM - edited 16-09-2019 08:45 AM
Welcome to the community.
Have you tried manually connecting to a network?
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Windows – Settings > Mobile Network > Network Selection > Tap on start manual search|
16-09-2019 09:09 AM
Hey thanks for responding mate!
Turns out, my problem is that I didn't activate roaming (for the sim) while I was still in England. I didnt realise that was a thing, as I bought a Dutch sim card last year and was able to use it throughout europe without issues lol. Now I'm not sure what to do
16-09-2019 12:15 PM
Thanks for coming here.
Pay as you go SIM cards are set up for roaming.
Did you use the SIM in the UK before travelling?
This could have been a call, text or using data?
17-09-2019 08:48 AM
I did use it briefly! My mobile data was working and I sent a "BALANCE" text to the # "150", hence why I'm confused hahah.
17-09-2019 09:05 AM
Thanks for coming back to me.
Are you able to receive any calls at all?
Or, do you have another UK mobile with you that can receive calls?
17-09-2019 11:43 AM
Thanks for replying so quickly!
I'm unable to make calls or send texts! Undfortunately, I don't have another UK mobile, however, my friend does. I'm not sure if that's any help?
17-09-2019 12:06 PM
Hey Leanne, the link you gave me takes me to the "get in touch" page. Is a live chat window supposed to pop up, because I can't see one?
You could email me instead if that's okay?
by Wilsongn 2 weeks ago