by Jim382 Investigator
Investigator

How do I get my mobile data working abroad?

I recently bought a pay as you go sim card in london. While it was working there, I'm now in Poland and my phone can't even con ect to a network. Calls, data, everything. Dissconected. Ive turned on location and roaming settings, what else can I do?

 

Best,

 

Jim

10 REPLIES 10
by Grand Master
Grand Master

Re: How do I get my mobile data working abroad?

Hi @Jim382 

 

EE Sims are designed for the UK network. Did you activate the SIM when in the UK? 

 

If you did activate it, when was the last time you made a chargeable call or text?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: How do I get my mobile data working abroad?

Hi @Jim382

 

Welcome to the community.

 

Have you tried manually connecting to a network?

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search


Chris

by Jim382 Investigator
Investigator

Re: How do I get my mobile data working abroad?

Hey thanks for responding mate!

 

Turns out, my problem is that I didn't activate roaming (for the sim) while I was still in England. I didnt realise that was a thing, as I bought a Dutch sim card last year and was able to use it throughout europe without issues lol. Now I'm not sure what to do

by
EE Community Support Team

Re: How do I get my mobile data working abroad?

Hi @Jim382

 

Thanks for coming here.

 

Pay as you go SIM cards are set up for roaming.

 

Did you use the SIM in the UK before travelling?

 

This could have been a call, text or using data?

 

Leanne 🙂

by Jim382 Investigator
Investigator

Re: How do I get my mobile data working abroad?

Hey Leanne!

 

I did use it briefly! My mobile data was working and I sent a "BALANCE"  text to the # "150", hence why I'm confused hahah. 

 

Jim 😁

by
EE Community Support Team

Re: How do I get my mobile data working abroad?

Hi @Jim382

 

Thanks for coming back to me.

 

Are you able to receive any calls at all?

 

Or, do you have another UK mobile with you that can receive calls?

 

Leanne 🙂

by Jim382 Investigator
Investigator

Re: How do I get my mobile data working abroad?

Hey Leanne,

 

Thanks for replying so quickly! 

 

I'm unable to make calls or send texts! Undfortunately, I don't have another UK mobile, however, my friend does. I'm not sure if that's any help?

 

James 😁

by
EE Community Support Team

Re: How do I get my mobile data working abroad?

Hi @Jim382

 

Thanks for coming back to me 🙂

 

I have sent you a private message on here for some details.

 

Leanne.

by Jim382 Investigator
Investigator

Re: How do I get my mobile data working abroad?

Hey Leanne, the link you gave me takes me to the "get in touch" page. Is a live chat window supposed to pop up, because I can't see one?

You could email me instead if that's okay? 

by
EE Community Support Team

Re: How do I get my mobile data working abroad?

Let's get started

Join the EE Community to ask, answer, learn and share.