by Jaade1
Visitor

How do I cancel a reoccurring data add on?

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: How do I cancel a reoccurring data add on?

@Sammie48 : If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
5 REPLIES 5
by Grand Master
Grand Master

Re: How do I cancel a reoccurring data add on?

@Jaade1   Call customer services and request they remove it. 

by
EE Community Support Team

Re: How do I cancel a reoccurring data add on?

Hi @Jaade1

 

Thanks for coming to the community.

 

You can request this to be removed via text depending on the data add-on you have purchased.

 

Let us know if you have any questions 🙂

 

Leanne.

by Sammie48
New Member

Re: How do I cancel a reoccurring data add on?

I want to cancel a data add on that i did on my holiday.  Which number is best to contact as 150 takes me in circles and the 0800 number is the same as the 150 ?

by
EE Community Support Team

Re: How do I cancel a reoccurring data add on?

Hi @Sammie48

 

Thanks for coming here 🙂

 

What data add-on have you added?

 

Is this a roaming add-on?

 

Speak soon 🙂

 

Leanne.

by Grand Master
Grand Master
Solution

Re: How do I cancel a reoccurring data add on?

@Sammie48 : If it's a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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