by Simonsaid
Explorer

How do I apply data I have been gifted? I have confirmed receipt of the gift.

Hi. I have confirmation text from EE and it appears as a gift in the app but hasn’t been applied to my account/allowance ; how do I “get” the data? Thanks. 

2 REPLIES 2
by
EE Community Support Team

Re: How do I apply data I have been gifted? I have confirmed receipt of the gift

Hi @Simonsaid,

 

Welcome to the EE Community. 🙂

 

You should be able to use the data straight away. Have you tried restarting your phone?

 

Thanks

 

James​​​​​​​

by Simonsaid
Explorer

Re: How do I apply data I have been gifted? I have confirmed receipt of the gift

Thank you. We contacted EE directly and they said it was a technical problem, the data had been gifted, was visible in my account but somehow not available. I was “gifted” a replacement from EE which works. Hopefully this won’t be an ongoing issue. 🤞🏻

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