14-05-2018 11:45 AM
I have earned quite a few data boosts but if I run out of data and choose to start my next pack early, I don't get any of the boosts, just the standard 100mb weekly data pack.
14-05-2018 02:04 PM
Welcome to community 🙂
You don’t need to buy your packs one after another to get your Free Boost – if you have a gap between packs we’ll pause counting and carry on as soon as you buy your next pack. You’ll get your Free Boost as soon as you’ve bought three 30-day packs or 12 seven-day packs.
To keep track of your Free Boosts:
If any of the Boosts are missing, then please don't hesitate to get in touch with our pay as you go team and they will help you further.
14-05-2018 02:48 PM - edited 14-05-2018 02:50 PM
@Richard_C: This is a negative gap between packs. The OP bought the pack early not late.
There is no rule that you won't get your already earned boosts when buying a pack early.
15-05-2018 11:43 AM
Thanks for the quick responses but what I thought to be true is what @XRaySpeX said.
I purchased a pack early because my data had run out but instead of getting my standard pack (i.e. with boosts included), I received the standard base pack (100mb data etc).
The data in this pack has now been used up also because I received less than expected.
Is this standard practise or have been misallocated the correct amount of data?
15-05-2018 12:01 PM
Please give our pay as you go team a quick call.
They can check your account and let you know exactly what the situation is.
If you get a second to come back and share with us what they say, that would be much appreciated.
I look forward to hearing back from you.
by max1486 Tuesday