by Captain76
Visitor

How can i have data when my plan does not refresh till and i havent bought any

 
3 REPLIES 3
by
EE Community Support Team

Re: How can i have data when my plan does not refresh till and i havent bought a

Hi @Captain76

 

Welcome to the community.

 

When does your pack refresh?

 

Please text BALANCE to 150 and let me know what it says.

 

Thanks

 

Chris​​​​​​​

by SG2691
New Member

Re: How can i have data when my plan does not refresh till and i havent bought a

My boyfriend is having the same issue.

He is on the 12M SIM 4GEE 20GB £21 plan and he has ran out of data. It doesn't start again until the 18th of the month, and hes got another 20GB of data. He doesn't want to be charged for this extra data, but doesn't understand how he has more, when he has ran out and now got extra?

by
EE Employee

Re: How can i have data when my plan does not refresh till and i havent bought a

Hi and welcome to the community @SG2691

 

What is displayed when you boyfriend texts AL to 150?

 

Many thanks,

 

Lee

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