As a EE Family Gifting customer, I want to be able to schedule to ‘Gift’ a regular amount of data to specified family members on the same day each month, so that I can reduce load on the EE website, IOS App APIs, telephone service desk or online Service Desk Chat each month.
This would make customers lives a lot easier and would reduce service desk requests. As a MVP it could be implemented via API and rolled out as a feature enhancement to internal and external facing systems progressively; culminating in a self-service ability from the customer’s IOS app.
Please consider implementing this feature as a priority to reduce workload associated with this common request.
A domestic customer who is also a Digital Solutions Architect at work.