by Stephcavey
Explorer

How can I get my mobile data turned back on to receive texts

Hi, I’m away till Wednesday and I phoned up regarding my mobile data and I am not receiving texts at all even from EE to buy internet for emergency’s. How do I get it turned off?

3 REPLIES 3
by
EE Community Support Team

Re: How can I get my mobile data turned back on to receive texts

Good Afternoon @Stephcavey

 

Thanks for coming to the community. 

 

Have you ran out of data? you can check this by texting AL to 150. 

 

You can also purchase data through your My EE account

 

Speak soon, 

 

Katie 🙂

by Stephcavey
Explorer

Re: How can I get my mobile data turned back on to receive texts

I’m not receiving texts at all from EE despite everything being on in order
to buy extra data abroad...I’ve tried to turn date roaming off. May you
look into this please?
by
EE Community Support Team

Re: How can I get my mobile data turned back on to receive texts

Good Evening @Stephcavey

 

Thanks for getting back to me. 

 

To use your data abroad roaming must be switched on. 

 

Are you able to visit add-ee.co.uk when not connected to WiFi to see if this allows you to purchase data?

 

What happens when you try to purchase data through your My EE?

 

Katie 🙂 

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