a week ago
Hi, I’m away till Wednesday and I phoned up regarding my mobile data and I am not receiving texts at all even from EE to buy internet for emergency’s. How do I get it turned off?
Good Afternoon @Stephcavey.
Thanks for coming to the community.
Have you ran out of data? you can check this by texting AL to 150.
You can also purchase data through your My EE account.
Good Evening @Stephcavey.
Thanks for getting back to me.
To use your data abroad roaming must be switched on.
Are you able to visit add-ee.co.uk when not connected to WiFi to see if this allows you to purchase data?
What happens when you try to purchase data through your My EE?
One of these options may help you find the answers you need.
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