by Fallingabout
Explorer

Highlighting excellent customer service

Can someone please provide me with a link so I can highlight some excellent service I just received through the call centre.

 

Thanks

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Highlighting excellent customer service

@Fallingabout  There is no link no to provide you can say your thanks here. 

by
EE Community Support Team

Re: Highlighting excellent customer service

Hi @Fallingabout 

 

Welcome to the community 🙂

 

This is lovely stuff to hear.

 

As @Chris_B has said, you can post here and tell us the good news story 🙂

 

Richard

 

🙂

by Fallingabout
Explorer

Re: Highlighting excellent customer service

I would like to highlight the service that [XXX XXXXXX-XXXXX mod edit: removed personal details from public forum] provided me on my recent call to the 150 number. I believe he is located in Newcastle.

 

I had a problem linking to the EE Apple Music promotion and for 45 minutes he provided excellent (and I mean top quality) customer service. He talked me through everything, came up with excellent trouble shooting ideas, was chatty and good natured and most importantly got the issue sorted - and then provided me with back up to the issue and a point of contact if things went wrong again.

 

An absolute credit to the EE team and hopefully one that will be celebrated amongst his peers.

 

Well done Jay - I can listen to the Backstreet Boys option thanks to you! (He'll know what that means!)

 

Cheers

by
EE Community Support Team

Re: Highlighting excellent customer service

Thank you so much @Fallingabout

 

I have passed this wonderful feedback on to the right team and guy.

 

Backstreet boys, what a musical choice!

 

Have an amazing weekend, (I want it that way) terrible joke! ha ha

 

Richard

 

🙂

 

 

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