by samahkhan91
Explorer

Hi. I keep getting the "could not activate mobile data network" everywhere

Hi,

I've been to 3 different ee stores to try and get help with this before summer. I came back after summer hoping it would somehow work, but I keep getting "could not activate mobile data network" no matter where i am. I am paying for 2gb a month which I can't use. They've tried a few things at ee but none have worked. When I was with virgin before ee, my data internet worked just fine!! pls help!! 

I have an iphone 8, no hardware issues, latest update

7 REPLIES 7
by
EE Community Support Team

Re: Hi. I keep getting the "could not activate mobile data network" everywhere

Hi @samahkhan91

 

Welcome to the community.

 

Is your mobile data activated in your phone settings? 

 

Tap Settings > Mobile Data > Toggle ON

 

Chris

by samahkhan91
Explorer

Re: Hi. I keep getting the "could not activate mobile data network" ev

Yes! It’s when I toggle it on when I get that notification that mobile network can’t be activated

Sent from my iPhone
by
EE Community Support Team

Re: Hi. I keep getting the "could not activate mobile data network" ev

Hi @samahkhan91,

 

Are you able to make calls and send texts?

 

Thanks

 

James

by samahkhan91
Explorer

Re: Hi. I keep getting the "could not activate mobile data network" ev

Hi!
Yes I can, no problems with either.

Sent from my iPhone
by
EE Community Support Team

Re: Hi. I keep getting the "could not activate mobile data network" ev

Thanks @samahkhan91

 

Have you tried resetting your network settings?

 

Settings>General>Reset>Reset Networking Settings

 

James

by samahkhan91
Explorer

Re: Hi. I keep getting the "could not activate mobile data network" ev

Yes! Several times. I’ve even reset my whole phone.

Sent from my iPhone
by
EE Community Support Team

Re: Hi. I keep getting the "could not activate mobile data network" ev

Do you have any carrier settings updates available @samahkhan91?

 

You can check by opening Settings>General>About

 

James

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