by Phoebecamille
Explorer

Hello on my iPhone my data is not working when I use apps but is fine on the web

Hi I have just got the iPhone XR with 50gb of data but whenever I use apps such as instagram and Facebook on the data they don’t work. I can go on the internet on my data, I have also reseted the network settings on my phone but nothing has worked. Please help.

4 REPLIES 4
by Grand Master
Grand Master

Re: Hello on my iPhone my data is not working when I use apps but is fine on the

@Phoebecamille  On you EE online account is content lock enable?  If it is can you turn it off ?  If you can not turn it off you’ll need to call customer services to do this. 

by
EE Community Support Team

Re: Hello on my iPhone my data is not working when I use apps but is fine on the

Hi @Phoebecamille

 

Welcome to the community. 🙂

 

Did you get a chance to try @Chris_B's advice?

 

You can check on your My EE account under Manage Device.

 

Chris

by Phoebecamille
Explorer

Re: Hello on my iPhone my data is not working when I use apps but is fine on the

Hello thank you for your advice! I did that but it still didn’t work, was on the phone to apple for about 20 mins and it still didn’t fix the problem. I’ve got a appointment at the apple shop and guess what after all that it’s suddenly working! Thank you your help though

by
EE Community Support Team

Re: Hello on my iPhone my data is not working when I use apps but is fine on the

Ah, that's typical, @Phoebecamille!

 

I'm glad it's working though. 🙂

 

Have a brilliant weekend. 

 

Chris 🙂

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