23-11-2018 07:13 AM
Hi I have just got the iPhone XR with 50gb of data but whenever I use apps such as instagram and Facebook on the data they don’t work. I can go on the internet on my data, I have also reseted the network settings on my phone but nothing has worked. Please help.
23-11-2018 07:28 AM
@Phoebecamille On you EE online account is content lock enable? If it is can you turn it off ? If you can not turn it off you’ll need to call customer services to do this.
23-11-2018 11:03 AM
Hello thank you for your advice! I did that but it still didn’t work, was on the phone to apple for about 20 mins and it still didn’t fix the problem. I’ve got a appointment at the apple shop and guess what after all that it’s suddenly working! Thank you your help though