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by Elaine19741 Investigator
Investigator

Hello everyone again. Any ideas why my phone won't connect to the internet?

Hello does anyone have any idea why my phone won't connect to the internet. I have plenty of data as its updated on the 1st of every month. Tia

4 REPLIES
by Legend
Legend

Re: Hello everyone again. Any ideas why my phone won't connect to the internet?

Hi, 

 

It could be one of a hundred reasons. You will need to provide a bit more info. 

 

  • Does this happen in just one place?
  • Have you tried restarting your phone?
  • Is Data and sync active on your phone? 
  • Have you checked your local network for issues on EE network checker?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Elaine19741 Investigator
Investigator

Re: Hello everyone again. Any ideas why my phone won't connect to the internet?

Hi.

No it happens anywhere. The only thing i haven't done is check the sync. Could you advise me how to check that, sorry i am clueless.😁

by Legend
Legend

Re: Hello everyone again. Any ideas why my phone won't connect to the internet?

@Elaine19741

 

Hi, 

 

What phone do you have? If Android pull down from the top of the screen and both data and sync will be shown as shortcuts. (data is normally two arrows, sync is two arrows forming a circle) 

 

Also try downloading your Internet settings from  http://setup-ee.wdsglobal.com/internet

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Hello everyone again. Any ideas why my phone won't connect to the internet?

Hi @Elaine19741

 

Please try the link that @Northerner posted above.

 

Also, please check the network status checker to see if there are any maintenance works in your area.

 

Thanks

 

Chris

 

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