by Carla52
Visitor

Hello. Why can’t I carry over add ons that I but as extra?

Why is it that when I pay extra at the end of the month if I need more data can I not carry it over? It’s out of my plan so why should they take it away?

1 REPLY 1
by
EE Community Support Team

Re: Hello. Why can’t I carry over add ons that I but as extra?

Hi @Carla52,

 

Welcome to the EE Community. 🙂

 

Allowances from add-ons don't rollover, they last until your next bill or until you’ve used it, whichever comes first.

 

You can view the full terms and conditions here.

 

Thanks

 

James

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