by camilavilela
Visitor

Hello,I see from the App on My EE that I have 9.2 Gb of Data that wins in 19 da

Hello,
I see from the App on My EE that I have 9.2 Gb of Data that wins in 19 days. However, I received a message saying that my package was 100% used and cut my Data. What should I proceed?

1 REPLY 1
by
EE Community Support Team

Re: Hello,I see from the App on My EE that I have 9.2 Gb of Data that wins in 19

Good Morning @camilavilela

 

Welcome to the community 🙂

 

I am sorry to hear this is happening. 

 

If you text AL to 150 what does this report?

 

Are you able to log in to your My EE online and see if this reports the same as the app.

 

Speak soon, 

 

Katie 🙂

 

 

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