21-10-2017 08:58 PM
My phone shows signal of H and H+ for data strength but have no use of Internet! Tried all the basics of switching on and off and airplane mode! Also tried manually adding APN and also resetting the APN! No luck. My Mrs has same phone and same network and is on 4g no problem. Any other ideas! This is also not a maintenance problem.
Any help at all will be so helpful x
21-10-2017 11:43 PM
21-10-2017 11:56 PM
Thank you for response,
I have the Samsung S6 edge
22-10-2017 12:41 PM
Welcome to the community. 🙂
Your mobile number showing incorrectly in your settings may be causing problems with your data connection.
I recommend getting in contact with our customer service team, they should be able to try and update it from our side with a 'network refresh'.
Let me know how you get on.
22-10-2017 02:29 PM
Hi and thanks for response.
Spoke with ee today and they did try and fix the phone number issue, not sure what he did but I had to turn phone on and off but no joy. He says that's a known android issue and if I want the number changed to manually do it in an i phone? Anyways I got no where with this guy at all. I am going to try sim in my wifes phone later and see if it my phone?
EE was very little help unfortunately. I tried more in 10 minutes than the hour I was on chat.
22-10-2017 02:39 PM
Thanks for coming back with this feedback, @Pokinbadgers.
They probably tried refreshing your EE account and SIM, which sometimes helps fix this.
I understand what they mean with the iPhone test.
You can manually change the device number on those, whereas, you can't on an Android phone.
That certainly is a quick fix, if you have an iPhone available.
22-10-2017 09:02 PM
Okay looks like it's my Phone,
My sim works fine in my partners phone yet her sim has same issues in my Phone??
Been messing with this for hours and if I change the APN one more time I'm gonna lose my marbles.
I have even checked my APN against my partners and done the ee reset APN. Seems my phone is the culprit??
Not sure if I have mentioned before but my call signal is very very poor too.
I have factory reset my phone as I had run out of ideas and yet still no joy. Gutted is not the word considering the time spent to rectify.
Any other ideas would be great but not holding out much hope.
by Maisie2 Saturday