by colic0
Visitor

Google and Yahoo websites not working on 3G / 4G Galaxy S7

I got a Galaxy S7 recently and have only just used 3g on it outdoors which I thought worked fine which it does for generic websites such as bbc.co.uk / tripadvisor etc however if you try and search for anything then it says there is no internet connection.  All other apps work fine in general.

 

Also www.yahoo.com and www.google.com cannot be found it typed in the address bar but others such as www.bing.com can be.

 

However if I go through a VPN then I can access google and yahoo straight away

 

Any ideas what could be causing this?

3 REPLIES 3
by yishun0858
Explorer

Re: Google and Yahoo websites not working on 3G / 4G Galaxy S7

I contact the ee technical support about the similar issue as you, and after doing lots of steps, nothing works.

 

But after I used the dialog test and run few tests, show that there's​ some issue connecting to the IPv6, and IPv4 is ok, I think that why some website work and some don't, cause some of them use IPv6

 

You can try go to the setting , apn setting, eeinternet, and switch APN protocol to IPv4, that should work. Tell me if it did~

by
EE Employee

Re: Google and Yahoo websites not working on 3G / 4G Galaxy S7

Great bit of advice @yishun0858

 

Let us know if it helps @colic0

 

Thanks - Karen. Smiley Happy

by
EE Employee

Re: Google and Yahoo websites not working on 3G / 4G Galaxy S7

Hi @yishun0858

 

S&Dspot_prize_alert (1).png

 

Thanks for taking the time to share your solution with the community!

I'm sure this will be helpful for other users.

I'd like to treat you to dinner on us - as a thank you.

 

I'm going to send you a Private Message to get some details.

Keep up the great work – it's the people here who make this community a great place to be!

 

Thanks - Karen. Smiley Happy

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.