26-03-2019 07:09 AM
Hi everbody !
So I'm having a frustrating time at the moment with no being able to gift data whilst i'm travelling abroad. I last gifted two days before my last bill then once my bill had been issued ...BOOM... no data renewal for me. Now it seems EE are saying I don't get a data renewal whilst I'm abroad. Been ok for the last year so what's changed ? I've looked through gifting t&c and can't find anything to say I don't get my data entitlement on my account whilst roaming.
I fully understand that my UK/EU data is only for use in that area but it should still show on my account, but apparently not. I loose my UK data entiltlement if I travel abroad. Nuts.
Any ideas ? Thanks !
26-03-2019 08:41 AM
Well that's what I thought, and have experienced for the last year, up until now. I'm being stonewalled by tech support and even offered a way out of my EE contracts. All I want to know is where is my 20GB of UK data allowance ?!
I was just about to shift my son over from Vodafone and wife from o2. Until this is sorted I don't see why I would.
26-03-2019 09:07 AM
Maybe. That could be a possibility, but never offered as an explination. I'll try and dig that up and see if indeed I have.
Thanks for the pointer.
26-03-2019 09:18 AM
Ok. So I've looked at it. I don't think that's the problem.
You must comply with the EE fair use policy which includes you being a permanent resident in, or having a stable link to, the UK. We will consider you to have a stable link to the UK if, during any fourmonth period, you:
• spend a total of two months or more within the UK; or
• mainly use your inclusive voice, text or data usage allowances in the UK, rather than while you are roaming."
I fall into point 2. I never use my EE sim out of the UK/EEC area. Unless in emergency of course. And even then I still mainly use it in the UK.
It goes on to say I would be contacted about a breech etc, alas nothing.
26-03-2019 11:52 AM