by phantomrad Investigator
Investigator

Gifted data disappeared

Gifted my tablet 2.5gb from my phone which worked at first, it showed I now had 12.4gb to use. Logged in again to check, now it says I have 10gb exactly. What happen to the other 2.4gb. Have lost 2.4gb of data for the month now. it is not on my gifted tablet or my phone that gifted it.

Cheeky is one word that comes to mind.

4 REPLIES 4
by Grand Master
Grand Master

Re: Gifted data disappeared

Hi @phantomrad

 

Have you used it? 

 

You might be better off calling CS on 150 and asking them to look at your account.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Gifted data disappeared

Good Morning @phantomrad

 

Thanks for coming back to the community. 

 

When is your bill date?

 

Your allowance will restart on the bill date and any remaining data will not roll over to the next month for you.

 

Speak soon, Leanne.

by phantomrad Investigator
Investigator

Re: Gifted data disappeared

20 days left this month. Resets on the 5th

by
EE Community Support Team

Re: Gifted data disappeared

Great thanks @phantomrad

 

Could the data have been used on the tablet?

 

Leanne 🙂

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