by Edinscott81 Investigator
Investigator

Gift Data error 91655

I have been trying to gift data from one number to another (both are on the same account)....however when I click to process it I just keeps going to an error page with the error code 91655, is there anyway to fix this ? 

10 REPLIES 10
by
EE Community Support Team

Re: Gift Data error 91655

Good Morning @Edinscott81

 

Welcome to the community.

 

Do you have at least 500MB of data on your account?

 

Has the other number got any data remaining?

 

Speak soon, Leanne.

 

 

by Edinscott81 Investigator
Investigator

Re: Gift Data error 91655

Hi 

 

Yeah I have 58gb left on my account and my wife has around 1gb left 

 

by
EE Community Support Team

Re: Gift Data error 91655

Great thanks @Edinscott81

 

Is your wife data gifting to you?

 

If so is she the main user on the My EE account?

 

To check this and update if needed:

 

  1. In My EE, select the Device the user is using.
  2. Select the link which shows Manage this device
  3. Select the tab Device usage controls.

 

Let me know how you get on 🙂

by Edinscott81 Investigator
Investigator

Re: Gift Data error 91655

Hi 

 

Yes she is the account holder so she’s technically gifting herself from my data 🙂 if that makes sense 

 

she is the main account holder on MyEE as well 

by Edinscott81 Investigator
Investigator

Re: Gift Data error 91655

Actually I’ve just checked again and there isn’t anything within manage my devices that indicates who the main account is 

by
EE Community Support Team

Re: Gift Data error 91655

Great thanks @Edinscott81

 

Is your number on pay monthly?

 

Thanks, Leanne 🙂

by Edinscott81 Investigator
Investigator

Re: Gift Data error 91655

Yes both are pay monthly 

 

We have tried doing it on both handsets but we both get errors 

by
EE Community Support Team

Re: Gift Data error 91655

Thanks @Edinscott81

 

Are you using the My EE app to check the settings?

 

Thanks, Leanne.

by Edinscott81 Investigator
Investigator

Re: Gift Data error 91655

No I logged into the website using my phone to check the settings 

by
EE Community Support Team

Re: Gift Data error 91655

Great thanks @Edinscott81

 

In this case if you can give us a call on 150 we will be able to get this looked into further for you.

 

Let me know how you get on 🙂

 

Merry Christmas!

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.