by Djezzica Investigator
Investigator

Galaxy tab s2 9.7" - No 4G connection, please help?

Within my mobile network section within settings,  the option selected is lte/2g/3g. No option for 4G.  Is there something I can unlock as completely  rubbish connection without Wi-Fi?

3 REPLIES 3
by
EE Community Support Team

Re: Galaxy tab s2 9.7" - No 4G connection, please help?

Hi @Djezzica,

 

Welcome to the EE Community.

 

LTE is another term for 4G so you should be good to go.

 

Have you checked you are in a 4G area using the EE coverage checker?

 

Thanks

 

James

by Djezzica Investigator
Investigator

Re: Galaxy tab s2 9.7" - No 4G connection, please help?

Yep I've  double checked that, no issues there and no problems with any other devices connecting to 4G. Have been on a chat with an adviser, tried a few things. I'm being passed on to a level 2 technician apparently. So we'll see. Frustrating as I could rslly do with it sorting by the weekend 😓

by
EE Community Support Team

Re: Galaxy tab s2 9.7" - No 4G connection, please help?

Hi @Djezzica,

 

Thanks for the update, our technical team will do everything they can to get this fixed quickly for you.

 

Please let us know the outcome.

 

James

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