by pogie
Explorer

Free boosts no longer working

I noticed I hadn't received a text about my next free boost in a while. When I check the site it says I am zero packs away from my next boost, and when I text BOOST to 150, it says I am -9 packs away?! Can someone explain this? By the looks of it I am 3 weeks behind on the latest boost and am locked out of activating it.

5 REPLIES 5
by Grand Master
Grand Master

Re: Free boosts no longer working

@pogie You're going to have to call customer services to get this manually added to your account. 

by
EE Community Support Team

Re: Free boosts no longer working

Hi @pogie,

 

Welcome to the EE Community.

 

That's great advice from @Chris_B.

 

Please get in touch and our customer service team will be happy to help. Smiley Happy

 

James

by pogie
Explorer

Re: Free boosts no longer working

Thanks. Can you point me to the email address or free method of contacting customer services? The live chat is for pay monthly customers only, and it looks like the payg number costs 25p per minute, unless I've read it wrong?

by Grand Master
Grand Master

Re: Free boosts no longer working

@pogie  Your reading it wrong it's 25p flat rate.    So it only costs 25p,  but point not out you shouldn't have to be calling as the boosts should be working.  

by
EE Employee

Re: Free boosts no longer working

Good Morning @pogie

 

As @Chris_B advised it's 25p per call for customer services.

 

Could you try sending FREE BOOST to 150 for me please.

 

Let me know what you get back.

 

Thanks - Karen. Smiley Happy

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