by Nad1112

France pack

I am unable to activate my pack in France that I bought in the UK yesterday. 

I have 10 pounds credit and chose the pack but for some reason it won't activate.

I am now in France and it won't allow me to call or sms 150.

Please help. 

by Grand Master
Grand Master

Re: France pack

@Nad1112  have you tried restarting the device ?  Just to check this is the Sim card you’ve used in the UK ? 

EE Community Support Team

Re: France pack

Hi @Nad1112


Welcome to the community. 🙂


Did you make a call or send a text before leaving the UK?


by Fjhfjj Investigator

Re: France pack

I have exactly the same problem. I didn't connect my SIM on any UK network.

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