22-06-2017 07:44 AM
When I'm browsing on 4g Facebook will not load images on either the app or web browser. I have tried resetting network settings clearing data and cache and uninstalling the app, but if I turn the 4g off and use 3g it works fine. And wifi works fine too.
If I turn 4g back on then any photos not in cache will not load again.
Phone is a Samsung A5 2017 purchased on Saturday.
22-06-2017 08:13 AM
Have you looked on the network status for your area, to see if there are any problems or maintenence, that could be impacted your 4G service?
Go onto here and enter the postcode for the area where you are having this problem. Also, do you still have this issue when you are in a different area (i.e. when you are on a different town, city etc ?)
22-06-2017 06:48 PM
same problem found a temp solution turn 4g off and use 3g if you got android go to your network settings and take it from 2g 3g 4g to 3g only
22-06-2017 07:05 PM
@Joe903 It’s a connection type your not paying for that. Did you pay for a 3G connection before 4G was made available. The network just uses 4G to enable faster data speeds amongst other options if you think you’ll get a cheaper tariff by not have 4G just call customer services and tell them you don’t want to pay for 4G and you only want 3G.
22-06-2017 07:17 PM
@Chris_B sorry don't see where you have got your information from. This is a new contact taken out on Saturday. On my old contract I had no issues with Facebook on 4G more did I Sunday Monday or Tuesday.
But now on 4G and 4G only, photos and videos will not load. If I switch 4G off Nd run off 3G then it works same as on wifi
22-06-2017 07:30 PM
@Joe903 The point I’m marking is your not paying to use 4G because that’s what EE offer as standard.
22-06-2017 07:50 PM
@Lee_H I am on the phone to them but no one seems to know what the issue is. On 4G I am getting speeds of 100Mbps so it's not a speed issue but the photos and videos will still not load
23-06-2017 09:02 AM
On iOS, when I checked just now for my app updates, there was an update for the Facebook app. It has yesterdays date on it.
23-06-2017 09:39 AM
He is not alone on this..
This is happening to me and my girlfriend both in the Cardiff AREA.
3G Works and downloades images on facebook
4G works for everything else youtube browsing twitter but it doesnt download images on Facebook or instagram and its suddenly happened 2 days ago...
My girlfriend has same issue... I believe it's something to do with 4G with EE.. has to be..
23-06-2017 09:43 AM
I think I found a solution !!!
If you have a samsung phone do the following:
Go to connections
Access Point Names
name is Internet 2
APN type 'everywhere'
leave all the rest blank... Now try..
Does this work?
23-06-2017 10:03 AM
@Fatboy71 There was a Facebook update on iOS but these are Android devices I think you’ll find.
by max1486 Tuesday