by Joe903 Investigator
Investigator

Facebook on 4g

Hi. 

When I'm browsing on 4g Facebook will not load images on either the app or web browser. I have tried resetting network settings clearing data and cache and uninstalling the app, but if I turn the 4g off and use 3g it works fine. And wifi works fine too. 

If I turn 4g back on then any photos not in cache will not load again. 

 

 

Phone is a Samsung A5 2017 purchased on Saturday. 

 

Joe

22 REPLIES 22
by Ace Contributor
Ace Contributor

Re: Facebook on 4g

Have you looked on the network status for your area, to see if there are any problems or maintenence, that could be impacted your 4G service?

 

Go onto here and enter the postcode for the area where you are having this problem. Also, do you still have this issue when you are in a different area (i.e. when you are on a different town, city etc ?)

 

Network Checker

by Joe903 Investigator
Investigator

Re: Facebook on 4g

Internet works and Facebook works but will not load facebook photos on 4g. 

 

 

by
EE Community Support Team

Re: Facebook on 4g

Hi @Joe903,

 

Welcome to the EE Community.

 

Please get in touch with customer services so our technical team can take a look at this for you.

 

Let us know how you get on.

 

Thanks

 

James

by liamcabble Contributor
Contributor

Re: Facebook on 4g

same problem  found a temp solution turn 4g off and use 3g if you got android go to your network settings and take it from 2g 3g 4g to 3g only

by Joe903 Investigator
Investigator

Re: Facebook on 4g

I have done that but it means I'm running 3g so why am I paying for 4G then 

by Grand Master
Grand Master

Re: Facebook on 4g

@Joe903  It’s a connection type your not paying for that.  Did you pay for a 3G connection before 4G was made available.     The network just uses 4G to enable faster data speeds amongst other options if you think you’ll get a cheaper tariff by not have 4G just call customer services and tell them you don’t want to pay for 4G and you only want 3G.  

by Joe903 Investigator
Investigator

Re: Facebook on 4g

@Chris_B sorry don't see where you have got your information from. This is a new contact taken out on Saturday. On my old contract I had no issues with Facebook on 4G more did I Sunday Monday or Tuesday. 

But now on 4G and 4G only, photos and videos will not load. If I switch 4G off Nd run off 3G then it works same as on wifi 

 

by
EE Employee

Re: Facebook on 4g

Hi @Joe903 and welcome to community.

 

What did customer service say when you spoke to them?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Facebook on 4g

@Joe903  The point I’m marking is your not paying to use 4G because that’s what EE offer as standard.  

by Joe903 Investigator
Investigator

Re: Facebook on 4g

@Lee_H I am on the phone to them but no one seems to know what the issue is. On 4G I am getting speeds of 100Mbps so it's not a speed issue but the photos and videos will still not load 

by
EE Community Support Team

Re: Facebook on 4g

Good Morning @Joe903

 

Please speak to the customer service team today and let us know how you get on.

 

Thanks 🙂

by Joe903 Investigator
Investigator

Re: Facebook on 4g

I spoke to someone yesterday and they did not know what was happening 


Sent from my Samsung Galaxy smartphone.
by Grand Master
Grand Master

Re: Facebook on 4g

@Joe903. Has Facebook pushed out any updates before this issue stated to happen? 

by Ace Contributor
Ace Contributor

Re: Facebook on 4g

On iOS, when I checked just now for my app updates, there was an update for the Facebook app. It has yesterdays date on it.

by
EE Community Support Team

Re: Facebook on 4g

H Hello @Joe903

 

Has there been any updates as @Chris_B has asked?

 

Also is this being looked into for you by customer services?

 

Thanks 🙂

by liamcabble Contributor
Contributor

Re: Facebook on 4g

He is not alone on this..

 

This is happening to me and my girlfriend both in the Cardiff AREA.

 

3G Works and downloades images on facebook

4G works for everything else youtube  browsing twitter but it doesnt download images on Facebook or instagram and its suddenly happened 2 days ago...

 

My girlfriend has same issue... I believe it's something to do with 4G with EE.. has to be..

by liamcabble Contributor
Contributor

Re: Facebook on 4g

I think I found a solution !!!

 

 

If you have a samsung phone do the following:

 

Go to connections

Mobile networks

Access Point Names

Click ADD

 

name is  Internet 2

APN   type 'everywhere'

 

leave all the rest blank... Now try..

 

Does this work?

 

 

by
EE Community Support Team

Re: Facebook on 4g

Thanks very much for sharing this @liamcabble.

 

Is this now working for you @Joe903?

 

Thanks 🙂

by Grand Master
Grand Master

Re: Facebook on 4g

@Fatboy71  There was a Facebook update on iOS but these are Android devices I think you’ll find.  

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