Highlighted
by Huckle73 Investigator
Investigator

Facebook and instagram will only work on WiFi can anyone help?

Apple have said it’s not my phone at fault, I am waiting to hear back from Facebook and instagram. Does anyone have any idea how to solve?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Facebook and instagram will only work on WiFi can anyone help?

@Huckle73 : Have a look at Switching Content Lock OFF or ON . It is switched on on new contracts/upgrades & seems to affect social sites. You have seen in the News that FB had an outage from yesterday PM? I'm not sure if it's all back yet.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
5 REPLIES 5
by Grand Master
Grand Master

Re: Facebook and instagram will only work on WiFi can anyone help?

@Huckle73   Is cellular data enabled for these ?  Have you turned off content lock on your EE account? 

by Huckle73 Investigator
Investigator

Re: Facebook and instagram will only work on WiFi can anyone help?

Mobile data is allowed. I am not sure how to alter EE content

by Grand Master
Grand Master
Solution

Re: Facebook and instagram will only work on WiFi can anyone help?

@Huckle73 : Have a look at Switching Content Lock OFF or ON . It is switched on on new contracts/upgrades & seems to affect social sites. You have seen in the News that FB had an outage from yesterday PM? I'm not sure if it's all back yet.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Huckle73 Investigator
Investigator

Re: Facebook and instagram will only work on WiFi can anyone help?

This worked Thankyou!!!!

by Grand Master
Grand Master

Re: Facebook and instagram will only work on WiFi can anyone help?

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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