by Jamesbrown1279
Explorer

Facebook and Instagram not showing photos on 4g

I am using 4g data and Facebook and Instagram do not load photos, or videos, and Instagram doesn’t or can’t even refresh the feed. I have had this for 2 weeks now, and almost constitutes a lack of service delivery. Everything is fine on WiFi, no problems at all. I have seen previous posts about this where the community technicians private messaged, so I couldn’t see a fix.

9 REPLIES 9
by Grand Master
Grand Master

Re: Facebook and Instagram not showing photos on 4g

It could be Switching Content Lock OFF or ON . It is switched on on new contracts/upgrades & seems to affect social sites.

 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Facebook and Instagram not showing photos on 4g

Hi there @Jamesbrown1279

 

Thanks for posting on the community.

 

Have you been able to check your content lock settings as @XRaySpeX advised?

 

You can check this within your My EE app > Current Usage > Controls > Content Lock

 

Let us know how you get on.

 

Leanne 🙂

by Brilliant Contributor
Brilliant Contributor

Re: Facebook and Instagram not showing photos on 4g

Happening to me too and my content lock is off.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Facebook and Instagram not showing photos on 4g

Sounds like Facebook engineers are messing around with things again. 

by
EE Community Support Team

Re: Facebook and Instagram not showing photos on 4g

Hi @BrendonH

 

Is this Facebook and Instagram?

 

Can you view pictures on all other sites?

 

Leanne.

by Brilliant Contributor
Brilliant Contributor

Re: Facebook and Instagram not showing photos on 4g

@Leanne_T 

 

Facebook. I don't use Instagram.

 

The data isn't great at all in centre of Birmingham. 

 

Currently using wifi at Tim Hortons (best coffee shop ever)


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Facebook and Instagram not showing photos on 4g

Hi @BrendonH

 

Thanks for coming back to me.

 

Has this just started happening today?

 

Leanne.

by Brilliant Contributor
Brilliant Contributor

Re: Facebook and Instagram not showing photos on 4g

No been awhile


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: Facebook and Instagram not showing photos on 4g

Hi @BrendonH.

 

Is this just happening in one postcode in Birmingham or is it everywhere you go?

 

Is anything else effected apart form Facebook?

 

Are you using the Facebook app or logging in through a browser?

 

Jon

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