by Sianverity
Explorer

Facebook, Facebook messenger and Instagram won't load on 4G, how do I fix this?

I have a Huawei P90 pro and over the last four days realised that Instagram, Facebook and related apps won't load or refresh when using 4G. I've cleared the cache and restarted/turned my phone on and off again but nothing is working. Help!!

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Facebook, Facebook messenger and Instagram won't load on 4G, how do I fix th

Hi, @Sianverity,

 

Other than what I already mentioned, you could try going into your account and switching content lock to STRICT and back OFF again! Or switching your device off and removing the sim card! and repeating the process, Those are all I know at this moment.

 

Thanks 🤗

 

BustaCrabb

5 REPLIES 5
by Profile closed
Not applicable

Re: Facebook, Facebook messenger and Instagram won't load on 4G, how do I fix th

Hi, @Sianverity,

 

There has been numerous thread's on this issue you are having!

Can I suggest you try disabling content lock through the My EE app, please!

This should fix it!

 

Cheers 🤗

 

BustaCrabb

by Sianverity
Explorer

Re: Facebook, Facebook messenger and Instagram won't load on 4G, how do I fix th

Hi @Profile closed 

 

Thanks for your reply! 

 

My content lock was already turned off 😔🤔

 

Are there any other solutions?

 

Thanks

Sian

by Profile closed
Not applicable
Solution

Re: Facebook, Facebook messenger and Instagram won't load on 4G, how do I fix th

Hi, @Sianverity,

 

Other than what I already mentioned, you could try going into your account and switching content lock to STRICT and back OFF again! Or switching your device off and removing the sim card! and repeating the process, Those are all I know at this moment.

 

Thanks 🤗

 

BustaCrabb

by Sianverity
Explorer

Re: Facebook, Facebook messenger and Instagram won't load on 4G, how do I fix th

Turned my content lock to strict and back off again has worked!!! 

 

Thank you so much! 

Sian

by Profile closed
Not applicable

Re: Facebook, Facebook messenger and Instagram won't load on 4G, how do I fix th

Hi, @Sianverity,

 

That's great news!👍

And thank to, for letting me know 🤗

 

Have a great day!

 

Cheers

 

BustaCrabb

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