by ollie2019uk
Explorer

ESim mobile data issues

Hi,

 

I have never been able to use EE mobile data since getting an esim. I have to use my work o2 data plan constantly.

 

Is there a reason for this?

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: ESim mobile data issues

@ollie2019uk  Take out the o2 sim and then go to Settings>General>Profile and delete any profile that is there.  

Don’t worry if it says o2 this will comeback when you put the o2 sim in the device but before you do please test to see if you can use EE data.  You might need to restart the device first.  

by ollie2019uk
Explorer

Re: ESim mobile data issues

Thank you for the feedback. It would appear that in a 3G area there is no mobile data, however when I get into a 4g area there is mobile data! 

by
EE Community Support Team

Re: ESim mobile data issues

Hi there @ollie2019uk

 

Welcome to the community.

 

If you get in touch with our Tech Gurus they will be able to get this looked into for you.

 

Let us know how you get on.

 

Leanne.

 

by AHarMan2 Established Contributor
Established Contributor

Re: ESim mobile data issues

What is the device in question ?

 

If its an iphone compatible esim device, then you have to specify what line is used for what (note in ios 13 it wont matter as youll be able to imessage and use data on both at the same time)

 

Otherwise check your phone settings as it sounds like its defaulting to the primary sim.

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