by Brilliant Contributor
Brilliant Contributor

EE turning off data

Screenshot_20190507-100703_Samsung Internet Beta.jpg

 

Why are you turning off data. This is not just on my phone it's my work colleague as well. Both our Bill's are up to date both have plenty data left. What is the reason behind this.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: EE turning off data

This is also happening to my wife who is currently 4 hours away from me.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Brilliant Contributor
Brilliant Contributor

Re: EE turning off data

@BrendonH , I would suggest you speak to customer service to find out why this is happening, as it must be something that is occurring to you and there must be a reason for this and you will have to clear it up with them. I doubt anyone can give you or your works colleague an answer here.

by Ace Contributor
Ace Contributor

Re: EE turning off data

@BrendonH does seem rather odd mate as your account is not in collections I would give services a ring.

by
EE Community Support Team

Re: EE turning off data

Hi @BrendonH

 

Have you had a chance to have a word with Mobile Care team?

 

Let us know what they say.

 

Chris

by Grand Master
Grand Master

Re: EE turning off data

@BrendonH 

 

It's never happened to me. 




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