by Ash2545 Investigator
Investigator

EE took down the only mast in my area, what can I do?

I live in an are where we are unable to get any broadband speed over 0.1mbps so I've always lived off mobile data. I recently noticed that I could no longer get any signal in my house at all, no matter where I was. Went into an EE shop and was told it was due to my phone (as it was quite old at this point). Decided a week later to renew my contract and get a new phone, still couldn't get any signal, looked into it and it turns out EE have taken down the only mast that I can connect to and they have no plans to replace it. 

 

I'm not sure what to do..... 

 

(The mast in question was one on Normandy hill in Houlton, Warwickshire)

6 REPLIES 6
by
EE Community Support Team

Re: EE took down the only mast in my area, what can I do?

Good Afternoon @Ash2545

 

Welcome to the EE Community. 

 

Does your handset show no signal?

 

When you check your post code using the coverage checker what does this report?

 

Speak soon, 

 

Katie 🙂

by Ash2545 Investigator
Investigator

Re: EE took down the only mast in my area, what can I do?

My handset will show as having one bar sometimes, the coverage shows me being in an area with 'super fast speeds'. 

 

by
EE Community Support Team

Re: EE took down the only mast in my area, what can I do?

Thanks for confirming this @Ash2545

 

I would recommend giving our technical care team a call. They will be able to look into your area further. 

 

Please keep us posted with your progress,

 

Katie 🙂

by Ash2545 Investigator
Investigator

Re: EE took down the only mast in my area, what can I do?

We called the technical team and they said that they would do something to resolve it by today, they also said they would call us. 7pm and still haven't got any signal in the house and no phone call. 

 

I've tried calling but I'm just sat on hold for ages now.

by Ace Contributor
Ace Contributor

Re: EE took down the only mast in my area, what can I do?

Hi @Ash2545 

 

Ring 0800 956 3146 it will get you through to tech without any options.

 

by
EE Community Support Team

Re: EE took down the only mast in my area, what can I do?

Hi @Ash2545

 

Did you manage to get through, or have you head from the Tech Gurus yet?

 

Chris

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