24-08-2019 11:07 PM
I activated my EE Prime Video and am using it to watch TWD, my understanding was that all data was inclusive meaning it doesn’t come out of ur monthly allowance. However when I check “my usage” it’s saying I’ve used over 1gb of data on Prime Video and my allowance has gone from 12 to 10.6. Am I using my data or is it going to be returned? Thanks
25-08-2019 10:10 AM
25-08-2019 10:20 AM
@ArchiePM Your device doesn’t know your getting this data to use without using your allowance data, it just sees data being used.
25-08-2019 10:21 AM
@ArchiePM Your device doesn’t know your getting this data to use without using your allowance data, it just sees data being used and it can differentiate between the two.
25-08-2019 04:57 PM
Yes it says my data has gone down on my account page and the EE app I have downloaded. When I check “my add ons” it says I have unlimited data for prime video and says that I have used 2.4 GB this is the same amount that is missing from my allowance though. Thanks
26-08-2019 09:31 AM
I think what @Chris_B was trying to say is that your phone data counter doesn't know that EE are giving you free data for that app, so it continues to show how much data the app is using. There's no way to change this.
However, from our side, we shouldn't be deducting that data from your allowance in your My EE account/app.
If you think it is being deducted, I recommend speaking to our Tech Gurus who'll look into it for you