by Taniades13
Explorer

EE perk not sending confirmation email to access code?

I have noticed that this has been a recurrent problem of late - does anyone have a solution?

4 REPLIES 4
by Grand Master
Grand Master

Re: EE perk not sending confirmation email to access code?

@Taniades13  Give the mobile are team a call on 150

by
EE Community Team

Re: EE perk not sending confirmation email to access code?

Hi @Taniades13,

 

Welcome to the community 🙂

 

Do you know other users who are having the same issue with their Perk confirmation emails?

 

If you give our business team a call on 158 from your EE phone, they will be able to log the issue with you.

 

 

Alex 🙂

by Taniades13
Explorer

Re: EE perk not sending confirmation email to access code?

I have asked at work and no one else is having problems. I still haven’t received any emails and was told by customer services when I rang that I needed to complete this process and get a code before they could apply it

by
EE Community Support Team

Re: EE perk not sending confirmation email to access code?

Good Morning @Taniades13

 

Was this our business customer care team who have advised this?

 

Have you been able to retrieve a code?

 

Thanks, Katie 🙂

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