by
Investigator

EE harrier is not sending picture messages

What do I do to fix this?

 

12 REPLIES
by
Valued Contributor

Re: EE harrier is not sending picture messages

What happens when you send an MMS?

 

Does your mobile data work?

 

You may need to update your APN settings but, are you on PAYG/PAYM?  If PAYG you need credit on there as it's not part of your messaging allowance.

by
Valued Contributor

Re: EE harrier is not sending picture messages

As long as the above mentioned by @lacosanostra84 has been ruled out and that you have an active allowance/data connection, it would be worth trying to send a photo message to your own mobile number, as this can help set up your photo message settings. 

by
Investigator

Re: EE harrier is not sending picture messages

There is credit and it was sending these messages yesterday..and always has. Today it says service not available on network? How can that be?

 

 

by
Valued Contributor

Re: EE harrier is not sending picture messages

Do you literally have no service or are you seeing that message when you try and send a photo message? Have you got a working mobile data connection? Did you try and send one to your own number to see if it sends?
by
Investigator

Re: EE harrier is not sending picture messages


there is service and it will send a text message but no pictures...not even to itself
bh11 wrote:
Do you literally have no service or are you seeing that message when you try and send a photo message? Have you got a working mobile data connection? Did you try and send one to your own number to see if it sends?
by
Valued Contributor

Re: EE harrier is not sending picture messages

[ Edited ]

Can you test your SIM in another phone?

by
Valued Contributor

Re: EE harrier is not sending picture messages

Yeah as above can you try the SIM in a different phone to see if the issue follows the SIM or not? What exactly happens on your end when you press send, does it just say failed or do you get a different message? Smiley Happy
by
Investigator

Re: EE harrier is not sending picture messages

No other phone

 

by
Investigator

Re: EE harrier is not sending picture messages

It says.   Service not activated on network....how has that changed?

 

 

by
Valued Contributor

Re: EE harrier is not sending picture messages

Have you tested your mobile data connection to make sure it works?  If it doesn't that would be part of your issue.

by
Investigator

Re: EE harrier is not sending picture messages

How do I do that? Sorry..not very tech!

 

by
Valued Contributor

Re: EE harrier is not sending picture messages

Lol no worries, just try accessing the internet (make sure wifi is turned off).  If it works then it may just be the MMS settings but if it doesn't it could be the APN settings as a whole (which you can find on the helpand support pages for your handset to update them)

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