28-05-2017 07:18 PM
The web page where you can check the remaining data balance of an account ... http://add-on.ee.co.uk/status is not working for prepay / PAYG data SIMs. The page generates an error saying "HI THERE We can't give you the details of available or current data add-ons right now. Please try again later." or it times out generating a 504 error.
What's up here? This web page is absolutely critical for quick checks of a balance.
Note that when the site is visted from a contract SIM it works fine and as expected, so there's something specifically wrong with the prepay service.
28-05-2017 07:31 PM
Are you trying to access this service over wifi or the network? If wifi try the network.
28-05-2017 07:37 PM
Yes, accessing the status page when connected to the network via the cellular service generates the error.
(For your reference, when you attempt to view the http://add-on.ee.co.uk/status service page and you are connected to the web via a LAN or other non-EE service, the page generates a polite error message saying "you're not connected to our network right now".)
28-05-2017 09:20 PM
Try texting AL to 150 instead. It's usually more reliable.
28-05-2017 09:34 PM
It's not possible to send SMS from the cellular modems we use alas. The website is the most convenient and useful way.
Anyone know of expected outages of this service?
28-05-2017 09:40 PM
Oh, which device do you have? Many MBB routers do SMS.
28-05-2017 09:49 PM
We have a fleet of industrial M2M cellular modems in a range of applications so it's probably not helpful to list them here. Some have SMS capability but engineers in the field don't have ability to log into a modem admin page and start sending messages. They have access to a browser and navigate to the http://add-on.ee.co.uk/status to determine remaining data credited to a SIM card and whether the card needs changing. Without access to that page it's not possible to quickly get a fix on available data. At the moment all they see is a 504 "Gateway Time-out The proxy server did not receive a timely response from the upstream server."
29-05-2017 12:42 PM - edited 29-05-2017 12:43 PM
29-05-2017 08:18 PM
Alas no, still no joy. This does not appear to be a browser specific issue (we observe the say behaviour with Chrome and IE), and we have tried flushing cookies etc. as well. The error is still the same, either a polite 'sorry' in an EE formated page or a http 504 error.
Any ideas as to what to try next? Cheers!
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