by graham_marshall Investigator
Investigator

EE add-on status page not working for PAYG

The web page where you can check the remaining data balance of an account ... http://add-on.ee.co.uk/status is not working for prepay / PAYG data SIMs. The page generates an error saying "HI THERE We can't give you the details of available or current data add-ons right now. Please try again later."  or it times out generating a 504 error.

 

What's up here? This web page is absolutely critical for quick checks of a balance.

 

Note that when the site is visted from a contract SIM it works fine and as expected, so there's something specifically wrong with the prepay service.

9 REPLIES 9
by Grand Master
Grand Master

Re: EE add-on status page not working for PAYG

Hi, 

 

Are you trying to access this service over wifi or the network? If wifi try the network. 

 

Thanks 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by graham_marshall Investigator
Investigator

Re: EE add-on status page not working for PAYG

Yes, accessing the status page when connected to the network via the cellular service generates the error.

 

(For your reference, when you attempt to view the http://add-on.ee.co.uk/status service page and you are connected to the web via a LAN or other non-EE service, the page generates a polite error message saying "you're not connected to our network right now".)

 

 

by Grand Master
Grand Master

Re: EE add-on status page not working for PAYG

Try texting AL to 150 instead. It's usually more reliable.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by graham_marshall Investigator
Investigator

Re: EE add-on status page not working for PAYG

It's not possible to send SMS from the cellular modems we use alas. The website is the most convenient and useful way. 

 

Anyone know of expected outages of this service? 

by Grand Master
Grand Master

Re: EE add-on status page not working for PAYG

Oh, which device do you have? Many MBB routers do SMS.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by graham_marshall Investigator
Investigator

Re: EE add-on status page not working for PAYG

We have a fleet of industrial M2M cellular modems in a range of applications so it's probably not helpful to list them here. Some have SMS capability but engineers in the field don't have ability to log into a modem admin page and start sending messages. They have access to a browser and navigate to the http://add-on.ee.co.uk/status to determine remaining data credited to a SIM card and whether the card needs changing. Without access to that page it's not possible to quickly get a fix on available data. At the moment all they see is a 504 "Gateway Time-out The proxy server did not receive a timely response from the upstream server."

 

 

by
EE Employee

Re: EE add-on status page not working for PAYG

Hi @graham_marshall and welcome to the community

 

We did have an issue yesterday creating issues for some customers.

 

This was resolved overnight.

 

Are the devices now able to access the data add on page?

 

Many thanks,

 

Lee

by graham_marshall Investigator
Investigator

Re: EE add-on status page not working for PAYG

Hi Lee, 

 

Alas no, still no joy. This does not appear to be a browser specific issue (we observe the say behaviour with Chrome and IE), and we have tried flushing cookies etc. as well. The error is still the same, either a polite 'sorry' in an EE formated page or a http 504 error. 

 

Any ideas as to what to try next? Cheers!

by
EE Community Support Team

Re: EE add-on status page not working for PAYG

Hello there @graham_marshall

 

To get this looked into you would need to get in touch with our customer service team.

 

They will be able to investigate this for you.

 

Thanks very much 🙂

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