by KBrennan Investigator
Investigator

EE PAYG SIM in Osprey 2 not working, did I need a special SIM?

Hi. I've an Osprey 2 from an old closed business account and wanted to use it again. So I bought a new EE PAYG SIM, loaded some data and checked it was working etc in another phone. All good, but when I load it into the OSprey 2 nothing works, please help.

5 REPLIES 5
by Grand Master
Grand Master

Re: EE PAYG SIM in Osprey 2 not working, did I need a special SIM?

@KBrennan   It should work.  But is the device working?  

by Profile closed
Not applicable

Re: EE PAYG SIM in Osprey 2 not working, did I need a special SIM?

Are you getting a signal when the SIM is in the Osprey?

 

If so and with it being PAYG, you need to activate the service.  Whilst connected to the Osprey try browsing to http://add-on.ee.co.uk/status and follow the 2 step activation process there.

by KBrennan Investigator
Investigator

Re: EE PAYG SIM in Osprey 2 not working, did I need a special SIM?

its flashing a single red light in the 4G light

 

by KBrennan Investigator
Investigator

Re: EE PAYG SIM in Osprey 2 not working, did I need a special SIM?

the device doesn't seem to be working. I can't connect to it anyway. 

 

by
EE Community Support Team

Re: EE PAYG SIM in Osprey 2 not working, did I need a special SIM?

Hello there @KBrennan.

 

Does the Osprey work with any other SIM card do you know?

 

You can also view our help and support pages for the Osprey 2 this advises how to reset the device if you are having problems.

 

Thanks.

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