by Jonny17
Visitor

EE My Shop upgrade unavailable

Hi,

 

I'm due to upgrade my account but everytime I log into my ee I can't see my upgrade options and end up in a loop of https://shop.ee.co.uk/auth/my-shop#

 

Is this a problem with my account? It has happened everytime for over a few months now and each time I just give up and stick with what I have.

 

Your live chat function just says they dont know and wish they could help more..

 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: EE My Shop upgrade unavailable

Hi @Jonny17 

 

Call EE and ask them to delete your account, then register again. 

 

You can also upgrade over the phone, and might get a better deal speaking to someone.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: EE My Shop upgrade unavailable

Hi @Jonny17 

 

Call EE and ask them to delete your account, then register again. 

 

You can also upgrade over the phone, and might get a better deal speaking to someone.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

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