by 06emmoor Investigator
Investigator

EE Mobile Data Not Working

About a week ago my mobile data stopped working. It says 4G is available but when I try to use it it says to check my data isn't turned off which it isn't. I've tried turning my phone off and on and it hasn't helped. I have also looked on my account and I have not used all my data.

 

Thanks.

2 REPLIES 2
by
EE Community Support Team

Re: EE Mobile Data Not Working

Good Afternoon @06emmoor

 

Welcome to the community. 

 

Does this happen in more than one area?

 

What mobile phone are you using?

 

Speak soon, Katie 🙂

by 06emmoor Investigator
Investigator

Re: EE Mobile Data Not Working

Hi Katie,

Yes it happens in more than one area.

Since posting the message the problem seemed to fix itself but today I haven't been able to use my data again.

Thanks,
Emily

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