22-01-2018 02:02 PM
I was in the UK over Christmas and my data was working fine, i'm now in Gibraltar and my data was working at first but now it's stopped working. I've spoken with the network provider in Gibraltar and they said they will run some tests but everything should be fine this end with EE.
Would someone be able to advise what might be the best option for me? or would i be able to get a link to do a live chat to see if there are any restrictions on my plan?
I know i haven't hit my limit yet and I've reset my data, restarted phone etc but nothing has worked. It's wierd because it's just my data, i can still call and send text messages.
22-01-2018 02:16 PM
Hi @cra1g3vans and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please try to use any network other than Orange ES.
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
22-01-2018 02:38 PM
I can call and text UK numbers fine (just spoke with my sister). It's just the data for some reason.
In Gibraltar there is a couple of providers Gibtelecom and YOIGO. I can't use Data on either of them.
I have just managed to connect to Vodafone ES but it's slow connection. The problem about connecting the data with a spanish provider is that the internet randomly drops out and i can't get the full 4G.
I'm just not sure if i'm being restricted for just Gibraltar. Do you know if there is any issues with data in Gibraltar?
22-01-2018 03:13 PM
The only networks i can get are Gibtele, VOIGO and Vodafone ES.
The other providers are Movistar, 26609, Orange SP but they all have (Forbidden) written behind them.
Vodafone ES is the only one that works but the connection is slow weather i have preferred network on 3G or 4G.
22-01-2018 03:32 PM
When i used 3G and connected to Gibtele i wasn't getting data. I still got signal so i could call out and text, but i couldn't get data.
22-01-2018 03:59 PM
This has been like this for the last couple of days. I can connect when i'm in Spain, but when i come back into Gibraltar it goes off.
Not sure what the issue is.
22-01-2018 05:24 PM - edited 22-01-2018 07:53 PM
by max1486 Tuesday