by TonyW01 Investigator
Investigator

EE Black Friday Deals and billing

Hi, Having just swapped to EE from T mobile on a Black Friday deal on 03/12/17, I see on myEE that my plan is showing the full amount per month instead of the £19.99/month deal. do EE automaticaly adjust the bill or do I need to be concerned, many thanks in advance.

8 REPLIES 8
by Grand Master
Grand Master

Re: EE Black Friday Deals and billing

Hi, 

 

Check under add ons in your app or online as it should show your loyalty /discounts.

 

It's a bit strange EE billing as it will show the full cost of the tariff, but not until you are billed and then the discounts are applied

 

And welcome to EE. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by TonyW01 Investigator
Investigator

Re: EE Black Friday Deals and billing

Hi, Many thanks for your quick reply, I have looked in my add-ons and it just shows the full cost as £36.99/month, the EE black friday offer I went for was for £19.99/month.

EEdeal1.png

by Grand Master
Grand Master

Re: EE Black Friday Deals and billing

Hi, 

 

Call CS on 150 tomorrow to just confirm your deal, then keep an eye on your first bill as I suspect the discounts will show.

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by TonyW01 Investigator
Investigator

Re: EE Black Friday Deals and billing

Many thanks for your help again, I will phone CS tomorrow and reply here later.

by Skilled Contributor
Skilled Contributor

Re: EE Black Friday Deals and billing

Hi, I think the app shows the original price, but when you get your bill the discount comes off, that’s what happens on my account, hope this helps, but to make sure, I’d call the billing team on 150

by
EE Community Support Team

Re: EE Black Friday Deals and billing

Good morning @TonyW01

 

Thanks for coming to community and to EE 🙂

 

I can see @Northerner and @Seanduds1 have given you some great information.

 

Let us know if your chat with customer services helps you out.

 

Thank you

 

Richard

 

🙂

 

 

by TonyW01 Investigator
Investigator

Re: EE Black Friday Deals and billing

Ok, I have spoken with CS and as you all suspected the discount will show on my first bill, they have also sent me the transcript as an email so I have it in writing, thank you all for the help, much appreciated 🙂

by
EE Community Support Team

Re: EE Black Friday Deals and billing

Great news @TonyW01

 

Thanks for letting us know.

 

Cheers

 

Richard

 

🙂

 

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