by Julieredman Investigator
Investigator

Don't have permission to access server to purchase add-on

My iPad went into hibernation, but was released yesterday.  I have topped up with £20 and want to buy an add-on but the message I get is "you don't have permission to access / wifiauth / on this server".  How do I get an add on?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Don't have permission to access server to purchase add-on

Hi @Julieredman,

 

Customer services will be happy to help. Smiley Happy

 

Let me know how you get on.

 

Thanks

 

James

6 REPLIES 6
by
EE Community Support Team

Re: Don't have permission to access server to purchase add-on

Hi @Julieredman,

 

Have you tried purchasing the add-on when connected to mobile data rather than WiFi?

 

Thanks

 

James

by Julieredman Investigator
Investigator

Re: Don't have permission to access server to purchase add-on

Yes, I have tried all ways.  Also tried sending a text but that wouldn't deliver so will probably ring up today as a last resort!! Julie
by
EE Community Support Team
Solution

Re: Don't have permission to access server to purchase add-on

Hi @Julieredman,

 

Customer services will be happy to help. Smiley Happy

 

Let me know how you get on.

 

Thanks

 

James

by Julieredman Investigator
Investigator

Re: Don't have permission to access server to purchase add-on

Thank you, will contact them later after I finish work Julie
by Julieredman Investigator
Investigator

Re: Don't have permission to access server to purchase add-on

Very helpful man at EE, all sorted now, apparently it was a server problem but I now have my add on and also got £21.01 back which I lost when going into hibernation.

by
EE Employee

Re: Don't have permission to access server to purchase add-on

Hi @Julieredman

 

Glad you are now sorted.

 

Many thanks,

 

Lee

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