by ethelbert30 Investigator
Investigator

Do data boosts expire?

My daughter had 4gb of data last month. I've just checked and she only has 2gb now. Do free data boosts expire or only last so long? She got a new phone for Christmas, will that have anything to do with it? Thanks. 

5 REPLIES 5
by
EE Community Support Team

Re: Do data boosts expire?

Hi @ethelbert30,

 

Welcome back to the community.

 

Did your daughter keep the same telephone number when you upgraded?

 

Have you changed packs recently? If you change from a 30-day pack (£8 or above) to a seven-day £1 pack, or vice versa, you will lose any Free Boosts you have and will need to buy the required number of packs again to get another Free Boost.

 

Find out more about EE Free Boosts >

 

Thanks

 

James

by ethelbert30 Investigator
Investigator

Re: Do data boosts expire?

Hi, she kept the same number and has been on the same £10 pack for the last 2 years.

 

We had to go into an EE shop to get a different sized sim and they set it all up.

 

Thanks

by
EE Community Support Team

Re: Do data boosts expire?

Thanks @ethelbert30

 

Please get in touch with customer services so we can take a quick look at your account.

 

James

by ethelbert30 Investigator
Investigator

Re: Do data boosts expire?

I have done that thanks. The packs she has used up disappear from the allowance and when her pack renews, it will show 4gb again.
by
EE Employee

Re: Do data boosts expire?

Hi @ethelbert30

 

I'm glad you got the information you needed.

 

Many thanks,

 

Lee

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