20-01-2018 10:49 AM
My daughter had 4gb of data last month. I've just checked and she only has 2gb now. Do free data boosts expire or only last so long? She got a new phone for Christmas, will that have anything to do with it? Thanks.
20-01-2018 01:09 PM - edited 20-01-2018 01:10 PM
Welcome back to the community.
Did your daughter keep the same telephone number when you upgraded?
Have you changed packs recently? If you change from a 30-day pack (£8 or above) to a seven-day £1 pack, or vice versa, you will lose any Free Boosts you have and will need to buy the required number of packs again to get another Free Boost.
20-01-2018 01:51 PM
Hi, she kept the same number and has been on the same £10 pack for the last 2 years.
We had to go into an EE shop to get a different sized sim and they set it all up.
21-01-2018 03:49 PM