by Benjiblobs Valued Contributor
Valued Contributor

Do I have unlimited data all of a sudden?

My contract with EE is for a Google Pixel 2xl with a 15gb 4GEE Max plan, but this morning whilst logging into the My EE section of the site, I noticed that it says this: Screen Shot 2018-07-02 at 12.46.18 pm.png

 

As odd as this is, further down the page it still says that my plan is for 15GB rather than as the above seems to indicate, some form of unlimited data plan. This is the section I'm refering to: Screen Shot 2018-07-02 at 12.46.29 pm.png

 

I'm just really confused as to which section is actually telling me the truth and which isn't. Do I have unlimited data or am I still capped at 15GB?

 

Many thanks in advance,

Ben

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Do I have unlimited data all of a sudden?

Hi @Benjiblobs,

 

Welcome back to the community.

 

It looks like My EE is incorrectly reporting your data allowance.

 

Please get in touch with customer services and our technical team will be happy to investigate this issue.

 

Thanks

 

James

4 REPLIES 4
by Grand Master
Grand Master

Re: Do I have unlimited data all of a sudden?

@Benjiblobs. You don’t have unlimited data it’s a glitch and your the 2nd person to have this that I know off. 

by
EE Community Support Team
Solution

Re: Do I have unlimited data all of a sudden?

Hi @Benjiblobs,

 

Welcome back to the community.

 

It looks like My EE is incorrectly reporting your data allowance.

 

Please get in touch with customer services and our technical team will be happy to investigate this issue.

 

Thanks

 

James

by Scholarly Contributor
Scholarly Contributor

Re: Do I have unlimited data all of a sudden?

I also have "Unlimited Data" when I log onto the web version of MyEE. Obviously I know I don't

by
EE Employee

Re: Do I have unlimited data all of a sudden?

Hi @sully1311 and welcome back.

 

Please follow the advice given above from @James_B to report this issue.

 

Many thanks,

 

Lee

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