by Bethbradshaw95 Investigator
Investigator

Data!!!

I upgraded my phone recently! It was due to come with 60gb of data which hadn’t happened I have email ee twice and it was due to be done today and it still hasn’t been sorted! 

7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Data!!!

Hi @Bethbradshaw95

 

Welcome to the EE Community,

 

for any queries in relation to your account you will need to speak with the services team on 150 as there is no account access here on the Community.

 

Thanks

 

David.

by Bethbradshaw95 Investigator
Investigator

Re: Data!!!

I was just hoping someone had some tips! I’m going to be ringing tomorrow but I’m getting rather fed up. 

by Ace Contributor
Ace Contributor

Re: Data!!!

@Bethbradshaw95 have your new contract started already ?

by Bethbradshaw95 Investigator
Investigator

Re: Data!!!

Yeah, I’ve had the phone for about a week now

by Ace Contributor
Ace Contributor

Re: Data!!!

@Bethbradshaw95 if the 60GB Max plan was ment to come with your new device customer services have got the ability to change your plan with immediate affect.

by Ace Contributor
Ace Contributor

Re: Data!!!

@Bethbradshaw95 it could be that they have changed it to start from your next billing date if that is the case they can correct it so it starts straight away.

by Grand Master
Grand Master

Re: Data!!!

@Bethbradshaw95

 

Did you get your tariff/device from EE direct or via a third party supplier?

 

Thanks




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