by SAH1984
Visitor

Data warning showing I'm over my allowance but app says I'm not

Data warning showing on my phone but when I log into my EE it says I still have over half my allowance left. I also thought that once my allowance was reached I wouldn't be able to receive data. 

3 REPLIES 3
by Grand Master
Grand Master

Re: Data warning showing I'm over my allowance but app says I'm not

Hi @SAH1984

 

Is this warning something you have set via your phone settings or text from EE? 

 

Are you on PAYG or pay monthly?

 

Thanks




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by
EE Community Support Team

Re: Data warning showing I'm over my allowance but app says I'm not

Hi @SAH1984

 

Welcome to the community. 🙂

 

Was the warning a text message from EE?

 

Please answer @Northerner's questions too.

 

Chris

by Grand Master
Grand Master

Re: Data warning showing I'm over my allowance but app says I'm not

The data warning on your phone is something you would have set. It wouldn't know your EE allowance but you would be advised to set it in line with your EE allowance to start at the same time as your billing month.

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