by Saby Investigator
Investigator

Data usage

My data is running out exceptionally fast. I have a 10gb bundle, of which 770 Mb was remaining I watched a 15 minute video on YouTube, I now have 150 Mb remaining. I have checked to see in case any other apps were in use or downloading updates but no. 600 mb for one video seems crazy. When I was on giffgaff watching a video for the same length would have used 50 -75 mb at the most. 

Any help on this issue would be appreciated.

7 REPLIES 7
by Brilliant Contributor
Brilliant Contributor

Re: Data usage

What phone do you have?

 

Many now tell you by breakdown what app is using what data.

 

You can even set the cycle on the phone itself so it refreshes the same. ay as your actual data refreshes.

 

You can then use this to see what difference your phonew says and what EE say.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Saby Investigator
Investigator

Re: Data usage

I am using an iPhone 7. I tried looking in my settings but do not have an option to set a monthly cycle, the only option I have is to reset the statistics. 

by Brilliant Contributor
Brilliant Contributor

Re: Data usage

Ah okay. 

 

Samsung allows you to set cycle.

 

On your next refresh reset your statistics and then monitor it.

 

EE has been asked this before by many users. Seems to be a common thing. 

 

 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Prodigious Contributor
Prodigious Contributor

Re: Data usage

To be honest, I think you've answered your own question here:

 


@Saby wrote:

I watched a 15 minute video on YouTube


HD streaming via YouTube can comfortably eat that much data....

by Brilliant Contributor
Brilliant Contributor

Re: Data usage


@GrahamR wrote:

To be honest, I think you've answered your own question here:

 


@Saby wrote:

I watched a 15 minute video on YouTube


HD streaming via YouTube can comfortably eat that much data....


No mention of it being HD, but there is a mention of when on GiffGaff it wasn't that much.

 

There has been many accounts of people saying on EE they are suing more data than normal.

 

It was said to be because of the faster speeds etc but there must be an actual reason behind it.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Data usage

@Saby  Have a read of THIS.   Especially the YouTube settings.    Watching in HD eats data.  

by Prodigious Contributor
Prodigious Contributor

Re: Data usage


@bobmarley wrote:

@GrahamR wrote:

To be honest, I think you've answered your own question here:

 


@Saby wrote:

I watched a 15 minute video on YouTube


HD streaming via YouTube can comfortably eat that much data....


No mention of it being HD, but there is a mention of when on GiffGaff it wasn't that much.

 

There has been many accounts of people saying on EE they are suing more data than normal.

 

It was said to be because of the faster speeds etc but there must be an actual reason behind it.


EE have screwed up in this area before and over-estimated data use, so it is possible. 

 

However, the OP's use-case does fit:

 

By default, YouTube scales the playback resolution according to connection speed. On EE this will amost always be a lot faster than GiffGaff and will probably stream at the highest HD quality. GiggGaff take the lowest priority on O2's network and usually have comparatively low data speeds - so any YT streaming on their network is likely to be slower and at scaled back to a lower resolution, hence using much less data.

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