by Kate1983 Investigator
Investigator

Data usage going down when I have been on wifi all day?

I've had my contract for a month. Started on a 15gb plan. Although my previous contract wa only 8gb. Used 15gb in 2 weeks. Done a tariff changed on Thursday to a 40gb plan. This morning I had 14.8gb left. Shocking. There is no way I've used almost 25gb in 4 days? Then I've been on wifi all day and it's now gone down to 13.6gb any ideas why? 

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: Data usage going down when I have been on wifi all day?

Hi,

@Kate1983 Please can you share with us what is make and model of your phone?

And have you download any games or apps ?

Many Thanks

 

by Kate1983 Investigator
Investigator

Re: Data usage going down when I have been on wifi all day?

Hi iPhone 7 plus 128gb. The only things downloaded are the ones what I had on my iPhone 6. 

 

Thx 

by Ace Contributor
Ace Contributor

Re: Data usage going down when I have been on wifi all day?

HI,

@Kate1983

Please click  [Here Check the data usage on your iPhone} which app using your more data.

then you can turn that off to save your data.

Many Thanks 

by Kate1983 Investigator
Investigator

Re: Data usage going down when I have been on wifi all day?

Thanks I'll give it a go. Hopefully it works. Don't think I'm using my phone any different than I have for the past few years. 

by
EE Community Support Team

Re: Data usage going down when I have been on wifi all day?

Morning @Kate1983.

 

Thanks for coming here.

 

Do you WiFi Assist turned on at all?

 

If you go into Settings > Mobile Data > WiFi Assist.

 

This will switch to your data if the WiFi has a poor connection.

 

Thanks 🙂

 

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