by izbxt
Explorer

Data stops working when making a call

Hi,

 

 Since I got the iphone xs I am having an issue with the data (4g,3g) completely dropping as soon as I phone call connects, it cuts off 100%. I have been reading the forums and already tried: reseting network, reseting iphone, enabling 4g voice&data and nothing has worked... It is getting frustrating...

 

My carrier version is EE 34.0

 

 Is it the network? Is it the phone? I purchased the phone straight from the apple store... I never had this problem with the iphone 7 plus... 

 

 Anyone else dealing with this?

3 REPLIES 3
by
EE Community Support Team

Re: Data stops working when making a call

Good Morning @izbxt

 

Welcome to the community.

 

Is this occurring in one area? 

 

You can use the Network Status Checker to see if there is any reported problems. 

 

Is the sim your using the same one you used in your iPhone 7?

 

Thanks, Katie 🙂

by izbxt
Explorer

Re: Data stops working when making a call

Hi Katie, thank you for the reply...

 

It is basically everywhere, I have good covarage.

 

Yes, it is the same sim from the iphone 7

 

 

by
EE Community Support Team

Re: Data stops working when making a call

Thank you for confirming this @izbxt

 

I would recommend speaking with our technical team who can look into this further for you. 

 

Let us know how you get on 🙂

 

Katie. 

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