11-09-2017 10:04 PM
Currently my ee account shows that I'm on the 4gee max plan 25gb £67.99 however the current plans shown on the ee website for my phone show that for paying £67.99 I should be getting 60gb of data.
could anyone help or am I just reading it wrong along the lines somewhere
11-09-2017 10:07 PM
@rtodd4612 Tariff prices change and do there their allowances. When you took out this tariff that was the price and the allowance.
11-09-2017 10:18 PM
Hi there are variables involved given the same price point. 1) is the cost of the handset upfront the same as what you paid? 2) is it an annual upgrade plan ( always 2 versions). The only version with 60gb data would have been an annual upgrade plan where you can upgrade annually but you would have to return your original handset via instore.. ( a bummer as you would have fork out alot but cannot keep the phone) T &c apply : http://ee.co.uk/help/accounts-billing-and-topping-up/upgrades/annual-upgrade
If you have paid the same upfront cost as it is on the website, then give CS a call and they can check your order or customer information form.. hope this helps..
11-09-2017 11:34 PM
I cannot remember what upfront cost I paid for the handset but I realise now it was not the option to upgrade after a year. I will give customer services a call tommorow thankyou for your help.
by max1486 Tuesday