by rtodd4612 Investigator
Investigator

Data plan cost ?

Currently my ee account shows that I'm on the 4gee max plan 25gb £67.99 however the current plans shown on the ee website for my phone show that for paying £67.99 I should be getting 60gb of data.

 

could anyone help or am I just reading it wrong along the lines somewhere 

 

thanks 

 

 

6 REPLIES 6
by Grand Master
Grand Master

Re: Data plan cost ?

@rtodd4612  Tariff prices change and do there their allowances.  When you took out this tariff that was the price and the allowance.  

by peppacool Investigator
Investigator

Re: Data plan cost ?

Hi there are variables involved given the same price point. 1) is the cost of the handset upfront the same as what you paid? 2) is it an annual upgrade plan ( always 2 versions). The only version with 60gb data would have been an annual upgrade plan where you can upgrade annually but you would have to return your original handset via instore.. ( a bummer as you would have fork out alot but cannot keep the phone) T &c apply : http://ee.co.uk/help/accounts-billing-and-topping-up/upgrades/annual-upgrade

 

If you have paid the same upfront cost as it is on the website, then give CS a call and they can check your order or customer information form.. hope this helps..

by Grand Master
Grand Master

Re: Data plan cost ?

@rtodd4612  When did you take out this contract ?  

by rtodd4612 Investigator
Investigator

Re: Data plan cost ?

This contract was taken out in January 2017 

by rtodd4612 Investigator
Investigator

Re: Data plan cost ?

I cannot remember what upfront cost I paid for the handset but I realise now it was not the option to upgrade after a year. I will give customer services a call tommorow thankyou for your help.

by
EE Community Support Team

Re: Data plan cost ?

Hi @rtodd4612,

 

Welcome to the EE Community.

 

Were you able to get the information you needed from customer services?

 

Thanks

 

James

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