by Thisischrishall Investigator
Investigator

Data not renewed

My data usually gets renewed on 4th of the month. Towards the end of last month I ran out so I bought a 7 day data pack which ran over until this month. On the 4th my allowances were still only showing my data pack, it did not add on my extra 2gb data that I get from my plan. I thought once the 7 days runs out it might then revert back to the 2gb on my plan but now it says I have no data. I never received any this month from my plan. Help!

1 REPLY 1
by
EE Community Support Team

Re: Data not renewed

Good morning @Thisischrishall

 

Thanks for coming here for help.

 

If you use this link  http://add-on.ee.co.uk/

 

What data shows as used?

 

Does this show your 2GB?

 

Thanks 🙂

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