by Aceyy2k Investigator
Investigator

Data gifting problem

There are 4 people on my account. I can’t send data to anyone but my partner can, even though I’m the account owner and have more data than anyone else.4A73F2A1-EEBA-4C40-9326-8E99266B6C22.png

 

 

37 REPLIES 37
by
EE Employee

Re: Data gifting problem

Hi and welcome to the community @Aceyy2k

 

Have you go the latest update for MyEE.

 

Many thanks,

 

Lee

by Aceyy2k Investigator
Investigator

Re: Data gifting problem

Yeah, still not working 😞
by
EE Employee

Re: Data gifting problem

Hi @Aceyy2k

 

Have you spoken to our technical support team to take a quick look at your account to double check everything is ok.

 

Please also log out of the app and log back in does this help?

 

Many thanks,

 

Lee

by lebouch Contributor
Contributor

Re: Data gifting problem

Data gifting has been temporarily pulled. Confirmed by your Tier 2 support. Problems caused by adding Apple Watch into the mix.

by Grand Master
Grand Master

Re: Data gifting problem

@lebouch  You might find that’s only for people with the Apple Watch as my gifting still works 

1B1F30E4-5B3F-4D8E-ADDB-B146F9B0D19A.png

 

 

 

 

by lebouch Contributor
Contributor

Re: Data gifting problem

Good stuff!

by Nealb Investigator
Investigator

Re: Data gifting problem

Got friends that it works for ok but I've got an apple watch and it has never worked for me, so of they have pulled it then this makes sense,  customer service gifted it over for me. Hope they sort it soon thought as it's a great idea.

by lebouch Contributor
Contributor

Re: Data gifting problem

C51752C2-0C8A-4E3C-BE51-C7C2876D51A3.png

 

 

by Nealb Investigator
Investigator

Re: Data gifting problem

That's rubbish, I was on chat to them and the chap gifted it over while I was chatting to him, got the text to let me know he had done it, job done !

by lebouch Contributor
Contributor

Re: Data gifting problem

Good to know. I got a PM from an EE forum staffer about this today. He hasn’t actually done anything other than ‘pass it on’. Great. 

by Nealb Investigator
Investigator

Re: Data gifting problem

DE3F77AC-92BA-4EA3-A69B-5054BCC6EADB.jpeg

 

 

by Nealb Investigator
Investigator

Re: Data gifting problem

I've got 4 phones and a watch on my account so it can be done

by
EE Employee

Re: Data gifting problem

Hi @lebouch 

 

Here on the Community we do not have any account access.

 

My colleague @James_B has passed your details over to the department who deal with Data Gifting to look into your issues further.

 

Many thanks,

 

Lee

by lebouch Contributor
Contributor

Re: Data gifting problem

Hi Lee. Happy to eat Humble Pie when it starts working..

by lebouch Contributor
Contributor

Re: Data gifting problem

Lee - all working through the app now with 3 lines plus an  Watch. 

 

Thanks for your help with this. 

 

by
EE Employee

Re: Data gifting problem

Hi @lebouch

 

I'm glad you're now sorted 🙂

 

Hope you have ice cream to go with that pie 😉

 

Cheers,

 

Lee

by Nealb Investigator
Investigator

Re: Data gifting problem

All working for me now as well 👍🏽👌🏾

by
EE Employee

Re: Data gifting problem

Brilliant @Nealb

 

I'm glad you're now sorted 🙂

 

Cheers

 

Lee

by Aceyy2k Investigator
Investigator

Re: Data gifting problem

Still doesn't work for me. Getting the same error.

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